Privacy Policy — How tk99bd Handles and Protects Your Personal Data
Your privacy matters to us. This document explains exactly what data tk99bd collects, why we collect it, and how we keep it safe for every player in Bangladesh.
Introduction
This Privacy Policy (the "Policy") describes how tk99bd ("we", "us", "our", or the "Platform") collects, processes, stores, and protects the personal information of registered users ("you", "Player", or "Member") who access the tk99bd website at https://tk99bd.org and any associated services or products offered thereon.
tk99bd is committed to maintaining the privacy, confidentiality, and security of personal data entrusted to us by players across Bangladesh — including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We process personal data only for the specific purposes outlined in this Policy and handle it in strict accordance with applicable data protection principles.
By registering an account and using any service on tk99bd, you acknowledge that you have read, understood, and agreed to the data practices described in this Privacy Policy. If you have questions or concerns at any time, please contact our Data Protection team directly at [email protected].
1. Personal Data We Collect
tk99bd collects personal information only to the extent necessary to deliver our gaming services, process payments, prevent fraud, and comply with applicable legal obligations. We collect data through three main channels: information you provide directly, information generated automatically by your use of the Platform, and information received from trusted third-party partners such as payment processors.
2. How We Use Your Personal Data
tk99bd processes your personal data on one or more of the following lawful bases: performance of a contract (your use of our Platform), compliance with a legal obligation, our legitimate business interests, or — where required — your explicit consent. Below are the specific purposes for which your data is used.
Account Creation and Management
We use identity and contact data to register your account, verify your age (21+ requirement), authenticate your login sessions, and manage your profile settings. Without this data, we cannot provide you with a registered account on tk99bd.
Payment Processing and Fraud Prevention
Financial data and technical data are used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; to detect and prevent fraudulent transactions; and to comply with anti-money laundering obligations. We may share transaction details with our payment partners solely to complete payment instructions.
Delivering Gaming Services
Gaming activity data is used to settle bets accurately, credit winnings, apply bonus and tk99bd Coin rewards, maintain bet history accessible from your account dashboard, and personalise the game lobby based on your preferences.
Responsible Gaming Monitoring
tk99bd uses gaming activity data and financial data to identify indicators of problem gambling behaviour — such as sudden increases in deposit frequency, prolonged session durations, or repeated loss-chasing patterns. Where such indicators are detected, our responsible gaming team may reach out proactively to offer support tools including deposit limits, cooling-off periods, or self-exclusion. This processing is carried out in your genuine interest and forms a core part of our duty of care to players aged 21 and above.
Marketing and Promotions
With your consent, we may use your contact data (mobile number and email address) to send you personalised promotional offers, bonus notifications, cricket match reminders (BPL, IPL, T20 World Cup), and seasonal campaign messages (Eid, Pohela Boishakh specials). You may withdraw consent and unsubscribe from marketing communications at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
Legal and Regulatory Compliance
We retain and process certain categories of personal data where required to do so by applicable law, including for the purposes of anti-money laundering (AML) due diligence, responding to lawful requests from competent authorities, and maintaining records necessary for dispute resolution. Data retained for legal compliance is stored securely and accessed only on a need-to-know basis.
3. Data Sharing and Third Parties
tk99bd does not sell, rent, or trade your personal data to any third party for commercial or advertising purposes. We share data only in the limited circumstances described below, and only to the extent strictly necessary for each purpose.
Payment Service Providers
To process your deposits and withdrawals, we share necessary transaction data with our authorised payment partners: bKash, Nagad, Rocket, Upay, and our Visa/Mastercard acquiring bank. These partners are contractually obligated to use your data solely for payment processing purposes and to maintain appropriate security standards.
Game Content Providers
Game session data (player ID, bet amounts, round outcomes) is shared with licensed game studios — including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi — to the extent required to render live games, settle rounds, and credit jackpot winnings. These providers operate under strict data processing agreements with tk99bd.
Identity Verification Partners
During the KYC verification process, identity document images may be shared with our trusted identity verification service provider. This partner performs automated document authenticity checks and facial comparison on our behalf. Document images are not retained by the verification partner beyond the time required to complete the check.
Legal and Regulatory Authorities
tk99bd may disclose personal data to competent government authorities, financial intelligence units, or law enforcement agencies where required by law, court order, or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or other criminal activity. We will notify affected users of such disclosure where legally permitted to do so.
4. Cookies and Tracking Technologies
tk99bd uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain your login session, remember your preferences, and gather anonymised analytics about how players navigate the site.
Types of Cookies We Use
- Strictly Necessary Cookies: These are essential for the Platform to function. They include session authentication tokens that keep you logged in, CSRF protection tokens, and server load-balancing cookies. You cannot opt out of these without losing access to the site.
- Functional Cookies: These remember your language preference, game lobby filter settings, and previously viewed promotions. They improve your browsing experience but are not essential.
- Analytics Cookies: Anonymised data about page visits, session duration, and navigation paths is collected to help us understand how players use tk99bd and to improve the Platform's design and performance.
- Marketing Cookies: Used only with your prior consent, these cookies help us measure the effectiveness of promotional campaigns and display relevant offers within the Platform. No data is shared with external advertising networks.
Managing Your Cookie Preferences
You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Note that blocking strictly necessary cookies will prevent you from logging in or using certain features of tk99bd. Refer to your browser's help documentation for guidance on managing cookie settings on Android and iOS devices.
5. Data Retention
tk99bd retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
- Active account data: Retained for the duration of your account's existence on the Platform plus a minimum post-closure period of 5 years, to satisfy anti-money laundering record-keeping obligations.
- Transaction records: Retained for a minimum of 5 years from the date of each transaction, in line with standard financial record-keeping requirements.
- KYC documents: Retained for a minimum of 5 years after account closure. Original document images are stored in encrypted form with strictly limited access.
- Support communications: Chat logs and email correspondence are retained for 2 years from the date of the last message in each conversation thread, unless a longer period is required for ongoing dispute resolution.
- Marketing consent records: Records of your marketing consent (or withdrawal of consent) are retained for the duration of any potential claim period to demonstrate compliance.
- Technical / device logs: IP address and device login logs are retained for 12 months for fraud detection and security investigation purposes, after which they are anonymised or deleted.
When data is no longer required, it is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual. Anonymised aggregate data may be retained indefinitely for statistical and analytical purposes.
6. Your Privacy Rights
As a registered user of tk99bd, you have the following rights with respect to your personal data. To exercise any of these rights, contact our Data Protection team at [email protected] with your registered mobile number and a clear description of your request. We aim to respond to all verified requests within 30 calendar days.
7. Data Security Measures
tk99bd implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include but are not limited to the following:
- 256-bit SSL/TLS encryption on all data transmitted between your device and our servers.
- Encrypted database storage for all sensitive personal and financial data fields, with encryption keys held separately from the data they protect.
- Role-based access controls (RBAC) ensuring that only authorised personnel with a defined business need can access personal data.
- Two-factor authentication (2FA) for all internal staff systems that process personal data.
- Regular penetration testing and vulnerability scanning conducted by independent security specialists.
- Automated anomaly detection that flags unusual login patterns, bulk data access attempts, or suspicious API calls for immediate security review.
- Data breach response plan: In the event of a confirmed data breach that poses a risk to your rights, tk99bd will notify affected users without undue delay and will take all reasonable steps to contain and remediate the incident.
While we take every reasonable precaution to secure your data, no internet transmission or electronic storage system is 100% immune to risk. You play an important role in keeping your account secure — please use a strong, unique password for tk99bd, enable any available account security features, and contact us immediately at [email protected] if you suspect unauthorised access to your account.
8. Minors and Age Restriction
During registration, all users must confirm that they are at least 21 years old. tk99bd reserves the right to request age-verification documents (National Identity Card or passport) from any user at any time. Accounts unable to provide satisfactory proof of age will be suspended pending verification, and any funds held will be subject to review.
9. Changes to This Privacy Policy
tk99bd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, we will notify registered users via their registered mobile number or email address at least 7 days before the revised Policy takes effect.
The "Last Updated" date at the top of this page will always reflect when the most recent revision was published. We encourage you to review this Policy periodically. Your continued use of tk99bd after the effective date of any update constitutes your acceptance of the revised Privacy Policy.
Data Protection Enquiries
For any privacy-related questions, data subject requests, or concerns about how tk99bd handles your personal information, please contact our Data Protection team. We are available 24 hours a day, 7 days a week.
Email: [email protected] (plain text — not a clickable link)
Please include your registered mobile number and a brief description of your enquiry so we can assist you efficiently.
Your Data is Safe With tk99bd
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